Terms and Conditions
By accessing this website and/or placing Orders with Us, You are agreeing to comply with and be bound by the following Terms of use, which together with our Privacy Policy govern our relationship with You in relation to this website. If You do not agree to these Terms, You should close the website immediately.
In particular, your attention is drawn to the section entitled ‘Limitation of Liability’, which set out what We will and will not be liable for under these Terms.
Contents
Viruses, Hacking and other offences
Discounts and Promotional Codes
Amending these Terms and Conditions
Definitions
In these Terms:
‘Littlebigsports.co.uk Littlebigsports.co.uk’ or ‘Us’ or ‘We’ refers to the owner of the website, Little Big Sports Limited a company registered in England and Wales whose registered office is Riding Cottage, Riding Lane, Hildenborough, Kent, TN11 9LN. Our company registration number is 07219933. Our VAT registration number is 314 1157 46.
You can contact Us by email at info@littlebigsports.co.uk.
“You” refers to the user or viewer of our website.
"Goods" means the goods which We will supply to You in accordance with these Terms and Conditions.
"Order" means an order which You place with Us detailing the Goods You wish to buy from Us.
Copyright and Trademarks
The copyright and other intellectual property rights (“Intellectual Property Rights”) in this website and its contents (including, but not limited to, website design, text, logos, trade names, graphics and any other material) are owned by Us or Our suppliers. You may only view or print pages for personal use. Any other use is strictly prohibited unless prior written permission has been granted by the copyright owner, which will be either Us or Our Suppliers.
You may link to our website but We reserve the right to ask You to remove links to our website at our discretion at any time.
We may use any information which You upload to our website as We decide and We may also disclose that information to a third party. Any personal data or information that You upload to our website will be used only in accordance with our Privacy Policy.
Website Content
We take great care to ensure the website is accurate and up to date, but We do not represent or warrant that our website is error-free and, save as permitted by our limitation of liability below, We will not be responsible for any damages, losses or costs however they arise as a result of your use of the website. We exclude all warranties and representations of any kind with respect to this website and its contents to the fullest extent which the law allows.
We may change, remove or in any other way adapt the content of the website at any time and without advance notice.
We may link to other websites which are not within our control. Links to third party websites are provided on this website for your information. These third party websites are not endorsed by Us, and We are not responsible for their content. It is your responsibility to check the terms and conditions and privacy policy on any other website which You visit.
We aim to ensure that the product images on our website are as accurate as possible but there may be variations between the Goods and the images shown online. The way in which our website and the images contained within it appear to You depends on the configuration of your internet browser and the technical specifications of your monitor or screen. We do not guarantee that the Goods will be supplied in the manner in which they appear to You.
Viruses, Hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990.
Pricing
All prices shown on this website are in Pounds Sterling and are inclusive of VAT. Our VAT registration number is 314 1157 46. Please email info@littlebigsports.co.uk if you require a VAT invoice.
Basis of Sale
These Terms and the Order are considered by us to set out the whole agreement between You and Us for the sale of the Goods. Please check that the details in the Terms or on the Order are complete and accurate before You commit yourself to the contract. Please pay particular attention to the Limitation of liability section below. If you think that there is a mistake, please make sure that You ask Us, in writing, to confirm any necessary changes. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by the Terms once a contract comes into existence between You and Us.
Any samples, drawings, descriptions or advertising We issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide You with an approximate idea of the Goods they describe. They do not form part of the contract between You and Us or any other contract between You and Us for the sale of the Goods.
If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.
The Order is an offer by You to enter into a binding contract, which We are free to accept or decline at our absolute discretion.
These Terms shall become binding on You and Us upon despatch of the Goods to You. We will notify you of our acceptance of your Order upon despatch of the Goods.
You may at any time before the Goods are despatched amend or cancel an Order by providing Us with written notice. If You amend or cancel an Order, your liability to Us shall be limited to payment to Us of all costs We reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms You shall have no liability to Us for it.
For cancellation after Goods have been delivered please see the Returns section below.
Payment
We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Switch and Maestro. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery.
We have also partnered with Klarna. Klarna's Pay in 3 installments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions For further information and frequently asked questions please take a look at our Klarna buy now, pay later page.
Discounts and Promotional Codes
From time to time We may offer discounted products, delivery or issue promotional codes to give a discount at checkout. These discounts are governed by these Terms and any other Terms detailed on the website at the time of the promotion. We reserve the right to end a discount or a promotional code at any time without warning or notice of any kind. If We believe You have used a promotional code not meant for You, then We reserve the right to charge You the full price for the Order.
Placing an Order
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with You or anyone else, except for these Terms which govern the relationship between Us in relation to your use of the website the terms that will apply between You and Us for the sale of the Goods should We accept an Order from You.
In order to place an order with Us, You must go through the following steps:
Step 1 - Choosing your Goods
You can select a product for purchase by clicking on the item which You are interested in and then clicking on “Add to Cart”.
Step 2 –Reviewing Your Cart
You can review the products which You have added to Your Cart. You can change the contents of Your Cart by amending the quantity of Goods You want to order removing any unwanted items by clicking ‘Remove Item’ or amending the Quantity then clicking ‘Update Shopping Cart’. You can also enter any promotional code which You may have. Entering a valid promotional code and clicking ‘Redeem’ will update the Cart total. You can then continue shopping and adding to Your Cart if You wish or if You don’t want to buy anything else, go straight to the next step.
Step 3 – Checkout
Once You have finished shopping, You can proceed to Checkout by clicking on “Checkout”. If You wish to send items to multiple addresses, You should click on ‘Checkout With Multiple Addresses’.
Step 4 – Checkout Method
You will then be asked whether You wish to ‘Checkout as a Guest’, Register or Login. To ‘Checkout as a Guest’ You should click on this button and then click ‘Continue’. To register as a new customer You should click on ‘Register’ and click ‘Continue’. You will need to enter your details and will be asked to create and confirm a password. We will then store that information so that if You place further Orders with Us, You will not need to re-enter all Your details and You will be remembered as a returning customer. Returning customers will be asked to ‘Login’ using an ‘Email Address’ and ‘Password’ and click on ‘Login’.
Step 5 – Billing Information
You must then complete Your billing Information. This is the address to which Your credit or debit card statements are normally sent. If You would like Your Goods to be delivered to a different address, You can tell Us by clicking on ‘Ship to a Different Address’ and completing the ‘Shipping Information’.
Step 6 – Shipping Information
You must complete the ‘Shipping Information’ section and click continue. Note that You will skip this step if You highlighted ‘Ship to this address’ in step 5.
Step 7 – Shipping Method
This will show the cost of Postage and Packing applied to your order. Depending on the weight of Your Goods, You may have a choice of Shipping Method.
Step 6 – Payment Information
You will be asked to enter Your payment details such as your Paypal details or your Debit or Credit card details and then click ‘Continue’.
Step 7 – Order Review
You will then see a summary of Your Order including Goods, Postage costs and Total cost. You should check the details at this stage very carefully as this is the final stage in the Order process at which You can correct any mistakes or change the Goods which You want to Order. If You decide that You want to change something, You can correct errors by clicking on “Edit Your Cart” or by clicking on the relevant section of the checkout process. If You are happy with your order You should click on ‘Place Order’.
Step 8 – Order Confirmation
Once We have received confirmation that Your payment has been authorised, a screen will appear, thanking You for Your Order. You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for Your records as we will not always keep a copy.
We reserve the right to decline or cancel your Order for any reason whatsoever before delivery. If We do so a member of our team will contact You and will refund in full any charges which have been incurred.
If We do not have sufficient items in stock to fulfil your Order, We will notify You by email and these items will not be charged. We will not be responsible for any compensation if Goods which You order are not available for any reason.
Title and Risk
The Goods will be your responsibility from the time of delivery. Ownership of the Goods will pass to You when the Goods have been delivered to You and We have received payment in full of all sums due for the Goods, including delivery charges.
Deliveries
We aim to deliver within the timescales shown on our Deliveries and Returns section. If this is not possible then we will make reasonable endeavours to ensure delivery within 30 days. If delivery within this period is not possible then we will notify you of this fact and refund any relevant payment made including postage and packaging. In these circumstances you may choose to place a replacement order.
It is your responsibility to ensure that the delivery address provided at the time of placing your order is correct.
Delivery (“Shipping”) costs include Postage and Packing and are added to each transaction during the checkout process and are calculated based on weight (Royal Mail First Class), or are a flat rate (DPD/FED EX). You may have a choice of Shipping methods which will be available during the checkout process. Some items are delivered directly from our manufacturers. For each of these "Delivery Direct from Manufacturer" along with delivery time frame will be clearly shown on the product description.
At this time we cannot deliver to addresses outside of the United Kingdom.
We reserve the right to use alternative Shipping methods of equivalent or better delivery timing to those chosen during the Checkout process.
Some delivery methods require a signature on receipt and so You should ensure You are available or provide the address of a neighbour who is happy to sign for your delivery at the time of placing your order.
Returns
You may, on or before the 10th working day following your receipt of the Goods, cancel your order for any reason and obtain a full refund (less any costs we have reasonably and properly incurred in relation to processing the Order and delivering the Goods).
In the unlikely event You decide to return Goods to Us, We will be happy to provide an exchange or full refund provided that:
· You notify Us within 10 working days of receiving the goods by emailing info@littlebigsports.co.uk.
· A returns number, which We will provide You with by email, is written on the outside of the packaging when the item is returned.
· Goods are returned unused, and with their original packaging.
· You have taken reasonable care of the Goods whilst they have been in your possession.
· Goods are returned at your cost via a secure delivery method which requires a signature (e.g. Royal Mail recorded delivery) and include delivery paperwork
You will be notified of the returns address (depends on the product) in the email informing you of the returns number.
Faulty or Damaged Goods
In the event that Goods are delivered faulty or damaged, We will be happy to organise collection of the goods and either replace them or provide a full refund. We will seek to recover the cost of such exchange or refund if:
· We receive returns reported to be faulty or damaged but which, in our opinion, have been damaged (a) beyond that of normal wear and tear, (b) deliberately, or (c) accidentally, through your negligence; or
· You fail to follow product instructions; or
· the goods have been misused, altered or repaired without our approval.
Children under 18
This website sells products for the use of under 18s and We encourage parents/guardians and their children to browse the site together. Unfortunately, We cannot accept orders from under 18s. By placing an order with Us, You warrant that You are 18 years of age or over.
We will make best endeavours to ensure content of the website is suitable for all ages. However, We cannot guarantee that content will always be suitable.
Health and Safety
You are responsible for ensuring that Goods purchased from the website are used under appropriate supervision and that all use of such Goods comply with the requirements of local laws and regulations.
For your safety and the safety of others, We recommend that Goods are used in accordance with manufacturers’ instructions and guidance from any relevant authority (such as the national governing body of your sport).
Your Account
If You register an account with Us, You are responsible for the confidentiality of the username and password.
You agree that You will only use the website in a way consistent with these Terms and applicable laws and regulations. If You contribute to the website via reviews, emails or in any other way, You are responsible for all content. You must not contribute malicious, abusive, indecent content or any content containing viruses.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel Orders at our discretion. If We cancel an order, it will be without charge to You.
Your Information
We process information about You in accordance with our Privacy Policy. By using this website, You confirm that you have read and understood our Privacy Policy and consent to such processing and warrant that all data provided by You is accurate.
Events Outside of our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any event or circumstance outside our reasonable control (Force Majeure Event). Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Limitation of Liability
Nothing in these Terms shall have the effect of excluding or limiting our liability (if any) to You for: (a) personal injury or death resulting from our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability under Article 12 of the Sale of Goods Act 1979; (d) any liability under Article 2 of the Supply of Goods and Services Act 1982; (e) any liability under Part 1 of the Consumer Protection Act 1987; or (f) any other matter for which We are not permitted to exclude or limit our liability by law.
Save for those matters for which we do not exclude or limit our liability as provided for above, neither Little Big Sports Limited nor any of Our directors, employees, suppliers or other representatives will be liable for any loss or damage arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to:
· indirect or consequential loss or damages;
· any of the following matters, whether direct or indirect:
o loss of data;
o loss of income;
o loss of profit;
o loss of revenue;
o loss of use;
o loss of opportunity; or
o loss of or damage to property and claims of third parties, even if Little Big Sports Limited has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.
Notwithstanding the above, if this limitation of liability is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Little Big Sports Limited total liability to You for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), breach of statutory duty or otherwise) exceed the amount paid by You, if any, for accessing this website or to purchase any Goods.
Amending these Terms and Conditions
We may add to, change or remove any part of these Terms and Conditions at any time, without notice. Any changes will apply as soon as they are shown on the website.
You will be subject to the Terms in force at the time that you order the Goods from us, unless any change to those Terms is required by law or government or regulatory authority (in which case, it will apply to Orders you have previously placed that we have not yet fulfilled).
Assignment
We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract provided that the quality of Goods supplied to You is not affected.
You may not assign, transfer or otherwise dispose of any of your rights or obligations under these Terms to any other person without our prior written consent.
Notices
All notices sent by You to Us must be sent to Little Big Sports Limited at Riding Cottage, Riding Lane, Hildenborough, Kent, TN11 9LN. We may give notice to You at either the e-mail or postal address You provide to Us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
General
These Terms and Conditions and any contracts made under them shall be governed by and construed in accordance with the laws of England.
You agree to submit to exclusive jurisdiction of courts of England and Wales in respect of any dispute arising under or in connection with these Terms.
We make no representation that materials on this website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.
If We fail, at any time while these Terms are in force, to insist that You perform any of your obligations under these Terms, or if We do not exercise any of our rights or remedies under these Terms, that will not mean that We have waived such rights or remedies and will not mean that You do not have to comply with those obligations. If We do waive a default by You, that will not mean that We will automatically waive any subsequent default by You. No waiver by Us of any of these Terms shall be effective unless We expressly say that it is a waiver and We tell You so in writing.
No person who is not party to these Terms or a Contract shall have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999, save that Our respective directors, employees, suppliers or other representatives shall have the right to enforce the limitation of liability above in respect of any claim brought by You against such third parties. We may amend these Terms and any Contract by agreement with You, without the need to obtain any consent from any such third parties.
Contacts
If You have any questions on our Terms or anything else, please email Us on info@littlebigsports.co.uk.
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